Return & Refund Policy

At Nadine Alexis, your health, safety, and satisfaction are important to us.

Due to the personal nature of our bath and body care products, all sales are final, and we do not accept returns or exchanges. For hygiene and safety reasons, we cannot guarantee that products have not been opened, used, or tampered with once they leave our care.

This policy allows us to maintain the highest standards of product quality, cleanliness, and safety for every customer.

Damaged or Incorrect Orders

We take great care in preparing and packaging each order. If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the affected product. We will gladly review your concern and work toward an appropriate resolution.

We appreciate your understanding and thank you for trusting Nadine Alexis with your skincare needs.

This policy does not affect any rights you may have under applicable consumer protection laws.